Returns Eligibility:
Returns are only accepted for incorrect, expired, damaged, or missing items. Perishable goods (like fresh produce or dairy) usually cannot be returned unless there’s a quality issue.

Return Timeframe:
Customers must report any issues within a short window — usually within 24 hours of delivery — through the app or customer support.

Refunds:
If a return is approved, refunds are typically issued via the original payment method or as app credit. Refunds for cash-on-delivery orders may be issued as credits.

Non-Returnable Items:
Some items like pharmaceuticals, hygiene products, or opened packages may not be eligible for return due to safety or regulatory reasons.

Process:
To request a return or refund, customers should contact support through the app, provide order details, and possibly submit a photo for verification.